Frequently Asked Questions (FAQ)

1. Where do you ship to?

We currently ship to the United States only. International shipping is not available at this time.

2. How long will it take to receive my order?

  • Order Processing Time: 1–2 business days (Monday–Friday)

  • Transit Time: 7–8 business days after dispatch

Please note that shipping times may vary slightly during peak periods or due to courier delays.

3. Do you offer free shipping?

Yes! We offer 100% free shipping on all orders within the United States. There is no minimum purchase required.

4. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our Track Your Order page to view the delivery status of your package.

5. Can I return my order?

Yes, you can return your order within 30 days of receiving it, as long as the item is unused, in original condition, and in the original packaging. Please visit our Return & Refund Policy for more information.

6. What if my item is damaged or incorrect?

If you receive a damaged, defective, or incorrect item, please email us at info@cleo-york.com within 7 days of delivery, including your order number and a clear photo of the issue. Once confirmed, we will send you a replacement at no extra cost.

7. Can I cancel my order after placing it?

Unfortunately, once an order is placed, it cannot be canceled. Please double-check your cart and shipping details before confirming your purchase.

8. Do you offer exchanges?

We exchange items free of charge if you received the wrong item or the wrong size was sent. Please contact us within 7 days of delivery. We do not offer exchanges for a change of mind or when the correct item and size were delivered as ordered. In that case, you can return the item within 30 days (if eligible) and place a new order.

9. How do I contact customer support?

Contact Information:

Business Name: Cleo York
Email: info@cleo-york.com
Phone (US): +1 213 692 9364

Customer Support Hours: Monday to Sunday: 09:00 AM – 5:00 PM (US Time – PST)
We aim to respond to all emails within 1–2 hours.

30-Day Money-Back Guarantee

You have 30 days from the date you receive your products to initiate a return.

Free Shipping

Orders in United States are always shipped for free and insured with Track & Trace.

Customer Service

If you have any questions, feedback, or concerns about your order, don't worry! Our customer service team is here to assist you.

Secure Payment

Your payment information is processed securely.